Delete your Iconic Voices account
Last updated: 2026-07-25
You can delete your account at any time, whether or not you still have the app installed — but if you subscribed in the iOS app, read this first.
Before you delete: cancel an App Store subscription
Deleting your Iconic Voices account does not cancel a subscription you bought in the iOS app. That subscription is billed by Apple, not by us, and we have no way to stop it — Apple will keep charging your Apple Account after the account here is gone.
Cancel it yourself first, at apps.apple.com/account/subscriptions (on an iPhone: Settings → your name → Subscriptions). If you were charged after deleting, ask Apple for the money back at reportaproblem.apple.com — we cannot refund an Apple charge.
One more reason to cancel first: a subscription stays attached to the Iconic Voices account it was bought with. If you delete that account, sign up again and restore the purchase, the app will tell you the subscription belongs to a different account. Email support@iconicvoices.io if that happens and we will sort it out by hand.
Once that is done (or if you never subscribed through Apple), there are three equivalent ways to delete the account itself:
1. In the app (iOS or Android)
Open the Iconic Voices app → Settings → Delete account → type DELETE to confirm. The app erases its local data (downloads, progress cache, sign-in) and sends the deletion request to our servers immediately.
2. On the web (signed in)
Go to Settings → Privacy and choose Delete account. From the same page you can first download a JSON export of your data if you want a copy.
3. By email (no app or sign-in needed)
Email support@iconicvoices.io with the subject "Delete my account", sent from the email address on the account (that is how we verify it is you — we may ask you to confirm by reply before deleting). Deletion is scheduled within 72 hours of verification.
What gets deleted
- Your account: email address, user ID, and sign-in credentials
- Access to purchased books and subscriptions — on the website, in the web player, and in the apps
- Listening progress and bookmarks (including bookmark notes)
- Offline downloads are revoked and removed from your devices at next launch
What is not deleted: a subscription bought in the iOS app. That lives in your Apple Account and keeps billing until you cancel it at apps.apple.com/account/subscriptions.
Timeline: your request is recorded the moment you confirm it. Your account then keeps working normally for 7 days — that window exists so you can change your mind, and you cancel by signing in and pressing Cancel deletion. Once the window closes, the next daily purge (04:00 UTC) erases the account and its data. That step is irreversible: afterwards nothing can be restored, purchases included. Residual copies leave our backups within 30 days of the request.
What is retained, and why
- Transaction and tax records (what was bought, when, for how much) — kept up to 7 years where required by tax and accounting law (GDPR Art. 6(1)(c)). These records are decoupled from your deleted profile.
- Anonymized technical logs that no longer identify you.
- Emails you sent to support, per our standard correspondence retention (up to 24 months) — ask in your deletion email if you want those erased too.
Questions before you go — or something we could fix instead? We answer at support@iconicvoices.io (Support page). Full details on how we handle data are in the Privacy Policy.