Refund Policy

Last updated: 2026-07-25

First: where did you pay? This policy covers purchases made on this website, where we take the money and can therefore return it. If you subscribed inside the iOS app, Apple took the payment and only Apple can refund it — jump to section 4. We cannot refund an App Store charge, however much we would like to.

1. The short version

If a purchase on this website didn't work out, we'd rather refund you than keep an unhappy listener. Single books and author bundles come with a 14-day money-back guarantee — no questions asked. Website subscriptions can be cancelled anytime in one click; you keep access until the end of the paid period. App Store subscriptions are cancelled and refunded through Apple (section 4).

2. Single books & author bundles (bought on this website)

Request a refund within 14 days of purchase and we will return the full amount to your original payment method.
No forms, no interrogation — one email to support@iconicvoices.io from the address you purchased with (or the receipt number) is enough.
Refunds are processed within 5–10 business days depending on your bank.

3. Website subscriptions

Cancel anytime from Settings → Billing (sign-in required) — one click, no dark patterns, no retention maze.
After cancelling you keep full access until the end of the current billing cycle; you are not charged again.
Charged by mistake (e.g. forgot to cancel)? Email us within 14 days of the charge and we will refund that billing cycle.

These three lines are about a subscription billed by us. They do not apply to a subscription billed by Apple — see the next section.

4. Subscriptions bought in the iOS app (Apple)

If you subscribed inside the iOS app, Apple is the seller. Apple took the payment, Apple issued the receipt, and Apple holds the money — so Apple, not us, cancels and refunds:

To stop future charges (cancel): apps.apple.com/account/subscriptions, or on your iPhone: Settings → your name → Subscriptions. You keep access until the end of the period you have already paid for. Cancel at least 24 hours before the period ends, or Apple will already have taken the next payment.
To ask for money back: reportaproblem.apple.com, signed in with the Apple Account that was charged. Whether a refund is granted, and how fast, is Apple's decision under Apple's terms — we have no way to grant, speed up or overrule it.
What we can do: tell you what we can see about the subscription on your Iconic Voices account, fix anything broken on our side, and confirm in writing to Apple that we do not object to the refund if that helps your claim. Write to support@iconicvoices.io.
Deleting your Iconic Voices account does not cancel the Apple subscription. Cancel it with Apple first, or the charges continue — see Delete account.

5. How to request (website purchases)

Email support@iconicvoices.io with the email address you used at checkout. Receipts are issued by our payment processor at the time of purchase and contain an order number that speeds things up, but it is not required.

6. EU & UK consumers — statutory 14-day right of withdrawal

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal from purchases of digital content. By starting to stream or download a purchased book you request immediate performance and acknowledge that you thereby lose that statutory withdrawal right, as permitted by Art. 16(m) of the EU Consumer Rights Directive. For a purchase made on this website, that right runs against us, and our voluntary 14-day money-back guarantee above is broader and still applies — even after you have started listening, one email is enough. For a subscription bought in the App Store, your contract of sale is with Apple (Apple Distribution International Ltd., Ireland) and any statutory withdrawal or refund right runs against Apple; use reportaproblem.apple.com.

7. Payment processing

For website purchases, payments and refunds are processed by our payment processor (named at checkout and on your receipt); the charge on your statement will reference the descriptor shown at checkout, and refunds always go back to the original payment method. For App Store subscriptions the charge comes from Apple and appears on your Apple Account billing, not on ours.

8. Anti-abuse note

We reserve the right to decline refunds in cases of clear abuse (e.g. repeated purchase-listen-refund cycles across many titles). This clause exists for edge cases — honest requests are simply honoured.

Questions about this policy: legal@iconicvoices.io or the Support page. See also our Terms of Service and Privacy Policy.